Contact

Inquire

To inquire about a specific piece, the trade programme, or a custom sourcing request. We respond within 24 hours.

Response Time

We respond to all inquiries within 24 hours. For trade inquiries requiring sourcing or custom work, initial responses may take up to 48 hours.

What Happens Next

For purchase inquiries: we confirm availability, provide full shipping options and costs, and send a formal invoice. Payment is by bank transfer or card.

For sourcing requests: we discuss your requirements, timeline, and budget before confirming whether we can help.

Contact Directly

hello@tilwen.com

Trade Programme

For Interior Designers and Architects

We work with interior designers, architects, and set designers who need access to specific pieces, clear specifications, and reliable shipping on a project timeline.

What the trade programme offers: early access to new pieces before public listing, direct account contact, trade pricing on qualified projects, and the ability to hold a piece for up to 7 days for client presentation.

To open a trade account, use the inquiry form above and select Trade Programme. We will ask for your practice details and a brief description of your typical project type.

Custom Sourcing

If you are looking for a piece that is not currently in the gallery, a specific region, technique, scale, or palette, we can source it.

Custom sourcing operates on a 4–12 week timeline depending on specificity. We will provide a brief before beginning, a clear pricing structure, and the same documentation standard as pieces in the gallery.

Use the inquiry form above and select Custom Sourcing Request. Include as much detail as you can about the piece you are looking for.